May 16, 2020

Colmore Tang Construction sets up bespoke aftercare team for residential handover

colmore tang construction
2 min
Colmore Tang Construction's after-sales team
UK-based contractor Colmore Tang Construction has set up a high-tech bespoke after-sales team to assist over 800 residents in moving into its first deve...

UK-based contractor Colmore Tang Construction has set up a high-tech bespoke after-sales team to assist over 800 residents in moving into its first developments.

The specialist team has been set up to provide excellent customer service to people moving into the firm’s buildings at No.1 Hagley Road in Birmingham, The Landmark in Dudley, and Bridgewater House in Worcester.

The team will utilise state-of-the-art software to help residents isolate and fix issues that may arrive, once they have been seamlessly move into the properties. Available in 80 languages to cater for a diverse range of homeowners, the software also includes bespoke videos - created by Colmore Tang Construction - that show occupiers how to operate the equipment in their homes.

Another piece of software - workflow management tool Field View - allows contractors and subcontractors to manage issues efficiently, with mobile apps that show the location, description, and images of issues that have been raised. This cloud-based tool allows Colmore Tang Construction to quickly deploy contractors to resolve these problems.

Mike Davidson, leader of the aftercare team, said: “Sometimes getting to grips with new things in your new home can be a challenge at the end of a long moving day. Our new system means that things can be easily explained 24/7 before anyone gets frustrated because they’re not pressing the right button on the microwave.

“Handing over 826 homes all at the same time is logistically very challenging. In an apartment building such as No.1 Hagley Road, it’s physically not possible to have everyone move in with all their furniture at the same time, so we have to manage the process carefully. We also have to make sure that our new tenants and homeowners are comfortable and satisfied in their new properties, and that we’re quick to respond to any queries.

“The two new pieces of software that we’ve chosen to implement have been designed to make our processes as seamless as possible, allowing us to provide quality, people-focussed customer service."


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Jun 11, 2021

Apprenticeships can bridge skills gap says Autodesk director

Dominic Ellis
2 min
Construction Skills Network says UK industry must fill 216,800 posts by 2025

The UK construction industry needs 216,800 new workers by 2025 to meet rising demand, according to the Construction Skills Network published by CITB.

Even before Covid-19, it was estimated it needs to attract 400,000 new recruits each year to meet the UK’s infrastructure needs.

But given one in three current construction employees are over 50 there is predicted to be a 20-25% decline in the available workforce over the next decade. And with end of the free movement of people from the EU, it has further limited access to skilled talent.

Mike Pettinella, Director, Autodesk Construction Solutions EMEA, believes the solution may be one that is hardly new, but might have taken a back seat during the pandemic.

"Apprenticeships could help us bridge the construction skills gap and meet this rapidly rising demand, and attract a new crop of younger talent to the industry," he said.

"Apprenticeships benefit everyone. For candidates, it’s an opportunity to learn valuable skills without incurring thousands of pounds of student debts. For employers, it’s a chance to train up employees in the competencies that are really needed – combining technical knowledge with collaboration and team work, which are equally important as you enter a new industry. And if you’re a larger company and already required to pay the apprenticeship levy, it makes sense to ensure you’re benefitting from the scheme too."

Marshall Construction recently took on nine new apprenticeships covering various roles. "Some of our previous apprentices have left and started their own businesses, which sets them up for life," said Chairman Robert Marshall. "Most of our current managers came from organic growth within the business whom we have trained to our own standards." Firms such as Barnwood Construction and Keepmoat Homes are also advertising and supporting apprenticeships.

According to the CSN, most English regions will experience an increase in construction workers by 2025, with East Midlands (1.7%) and West Midlands (1.4%) forecast to lead demand. Scotland (1.4%) and Wales (0.7%) are also predicted to fare well. The only region forecast to see a slight decline in workforce is the North East (-0.1%).

Major projects such as HS2 are driving growth in some regions and infrastructure (5.2%) and private housing (6.7%) should see the healthiest pace of expansion by 2025.

The impact of the Fourth Industrial Revolution on the future shape of work will be profound. Modelling by the McKinsey Global Institute on the effects of technology adoption on the UK workforce shows that up to 10 million people, or around 30 percent of all UK workers, may need to transition between occupations or skill levels by 2030.

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