Colmore Tang Construction sets up bespoke aftercare team for residential handover
UK-based contractor Colmore Tang Construction has set up a high-tech bespoke after-sales team to assist over 800 residents in moving into its first developments.
The specialist team has been set up to provide excellent customer service to people moving into the firm’s buildings at No.1 Hagley Road in Birmingham, The Landmark in Dudley, and Bridgewater House in Worcester.
The team will utilise state-of-the-art software to help residents isolate and fix issues that may arrive, once they have been seamlessly move into the properties. Available in 80 languages to cater for a diverse range of homeowners, the software also includes bespoke videos - created by Colmore Tang Construction - that show occupiers how to operate the equipment in their homes.
Another piece of software - workflow management tool Field View - allows contractors and subcontractors to manage issues efficiently, with mobile apps that show the location, description, and images of issues that have been raised. This cloud-based tool allows Colmore Tang Construction to quickly deploy contractors to resolve these problems.
Mike Davidson, leader of the aftercare team, said: “Sometimes getting to grips with new things in your new home can be a challenge at the end of a long moving day. Our new system means that things can be easily explained 24/7 before anyone gets frustrated because they’re not pressing the right button on the microwave.
“Handing over 826 homes all at the same time is logistically very challenging. In an apartment building such as No.1 Hagley Road, it’s physically not possible to have everyone move in with all their furniture at the same time, so we have to manage the process carefully. We also have to make sure that our new tenants and homeowners are comfortable and satisfied in their new properties, and that we’re quick to respond to any queries.
“The two new pieces of software that we’ve chosen to implement have been designed to make our processes as seamless as possible, allowing us to provide quality, people-focussed customer service."